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The Ghana Civil Aviation Authority (GCAA) is formulating a consumer protection directive to safeguard airline passengers.
The move is to complement the Montreal Convention of 1999 which deals with passenger rights and protection.
The convention which has been infused into the Ghana Civil Aviation Authority (Amendment) Act, 2016 (Act 906) is being applied to domestic operation.
The Ministry of Foreign Affairs is working on depositing the instrument of accession to the Montreal Convention.
The Consumer protection directive the GCAA is about to outdoor will deal with passenger’s right and the obligation of the various stakeholders in the aviation industry to passengers.
It will set out the compensation for overbooking, denied boarding, delays and cancellation of flights, amongst others. This will give passengers more powers to drag airline operators to the regulator or to the court.
The Director of Legal Service, Corporate Communications and International Relations at the GCAA, Joyce Anakwa Thompson, told Starr Business the compensation for customers will come in different forms, including “real routing, the issues of giving good hotels, refreshment; basically who to take good care of the passenger.”